Identity and contact details
VANTAM is the public brand used by VANTAM Services, a Dutch eenmanszaak registered with the Dutch Chamber of Commerce under KvK 42080058.
Public contact email: vantam.request@gmail.com. Public telephone and WhatsApp Business: +31 6 42 28 81 70. Public BTW ID: NL005478454B57.
The trader’s complete written address is supplied in the applicable written contract pack before acceptance. It is not published on this page.
Version and language
Version: 1.0. Effective date: 16 June 2026. English is the contractual reference version.
Ukrainian and Russian pages are convenience translations only. If a discrepancy appears, the English version governs the public reference pack.
Scope and document hierarchy
These Terms apply only when VANTAM and the Client formally accept the same written Offer, service appendix, agreement, consultation confirmation, or other written contract pack that identifies this version.
If documents conflict, the order of priority is the individually agreed written amendment, the accepted Offer or appendix, these Terms, and then general website descriptions.
Website descriptions are informational. They do not replace the written contract pack and do not by themselves create a contract or payment obligation.
Enquiries and contract formation
The ordinary website contact form is for enquiries only. It does not form a contract, accept these Terms, request work to begin, or waive any right.
A contract exists only after VANTAM and the Client both accept the same written document on a durable medium, such as email with attachments or a downloadable PDF.
Consultations
Consultations are normally the first step. Before a consultation is formally booked, VANTAM must communicate the consultation type, scope, duration, price, VAT treatment, timing, and applicable Terms version.
The consultation invoice is due within 3 calendar days. The consultation normally occurs after payment is received. Earlier performance is only possible through a separate valid early-start request where consumer withdrawal rules apply.
One consultation rescheduling is permitted without an additional fee when the Client gives at least 24 hours’ notice. This Terms page does not create an automatic no-show fee or late-cancellation penalty.
Services and packages
VANTAM provides practical support, not guaranteed outcomes. Public services may include relocation preparation, registration support, DigiD support, bank-account setup guidance, insurance setup support, official-letter support, university administration support, rental-contract explanation, housing scam checks, deposit-return support, insurance-claim support, and package-based coordination.
The accepted Offer defines the actual scope. Services may be remote, local, or hybrid only where the written contract pack says so.
Client responsibilities
The Client must provide truthful, complete, current, and timely information. The Client remains responsible for checking important documents, making final decisions, meeting official deadlines, and choosing whether to submit applications, sign contracts, pay third parties, or accept third-party terms.
A person accepting for an organisation confirms authority to bind that organisation. A person acting for another individual confirms proper authority.
Prices, VAT, invoices, and payment
Prices must be stated in the accepted Offer. No service fee is payable before work begins except an agreed consultation fee or another express upfront amount stated in the accepted Offer.
After work begins, only pre-agreed work actually performed and pre-approved third-party costs may become payable. VANTAM must not charge unspecified hours, open-ended expenses, hidden administration fees, arbitrary cancellation fees, or unapproved third-party costs.
VAT must be handled according to applicable law and the accepted Offer. The public BTW ID shown above is the one to use where a trader-information block is legally necessary.
Consumer withdrawal rights
For consumer distance service contracts, the statutory withdrawal framework may apply. The consumer normally has 14 days to withdraw from the contract, starting from the day the contract is concluded, unless a statutory exception applies.
The consumer must receive withdrawal information and the model withdrawal form before being bound. If legally required information is omitted, the withdrawal period may be extended under applicable law.
Not every service always carries a withdrawal right, and not every service automatically loses it. Any exception must be assessed for the specific service and the statutory conditions that apply to that service.
Early commencement
Beginning during the withdrawal period requires a separate express consumer request. The early-start request must not be bundled into general Terms acceptance.
Before early commencement, the consumer must acknowledge that proportional payment may be due for properly performed work if the consumer withdraws after VANTAM has begun work at the consumer’s request.
Possible loss of the withdrawal right after complete performance applies only where all statutory conditions are met, including the required prior request, acknowledgement, and durable-medium confirmation.
Cancellation and termination
Statutory withdrawal, cancellation before work begins, client termination after work begins, VANTAM termination, consultation rescheduling, termination for non-payment, and termination for lack of cooperation are separate concepts.
Before work begins, no service fee is payable except an already agreed consultation fee or another lawful agreed amount stated in the accepted Offer.
After work begins, VANTAM may charge only pre-agreed work actually performed and pre-approved third-party costs. Any required refund must be made according to applicable law and the accepted written agreement.
Housing support limits
VANTAM may provide practical housing-search support, communication support, preparation support, rental-application support, rental-contract explanation, scam-risk awareness, and landlord-message support within the accepted scope.
VANTAM does not guarantee housing, does not provide regulated legal representation, and does not act as a landlord-side agent, tenant-side broker, or licensed intermediary unless a future specialist Dutch legal review approves a different model in writing.
No housing success fee is included in these Terms. Tenant-side brokerage, mediation remuneration, and any result-linked housing fee remain excluded.
No guarantees
VANTAM does not guarantee housing, approvals, appointments, visas, permits, contracts, bank decisions, insurance decisions, municipal decisions, university decisions, landlord decisions, third-party outcomes, or results.
VANTAM may help prepare, explain, organise, and coordinate, but the Client and third parties remain responsible for their own decisions.
Complaints
Complaints may be submitted to vantam.request@gmail.com. VANTAM should acknowledge receipt and aims to provide a substantive response within 14 calendar days.
This is a service target, not an absolute guarantee where the matter reasonably requires longer investigation. The complaint process does not remove statutory rights or court access.
Liability and mandatory rights
VANTAM does not exclude liability where exclusion is prohibited by law. These Terms preserve mandatory consumer rights.
VANTAM is responsible for performing agreed Services with reasonable care and skill, within the agreed practical support scope. VANTAM is not responsible for third-party decisions, Client choices, false or incomplete Client information, or matters outside the accepted scope, except where mandatory law provides otherwise.
No fixed monetary liability cap is introduced on this public reference page.
Communication and notices
Written communication may take place by email unless the accepted Offer requires another method. Formal notices to VANTAM must be sent to vantam.request@gmail.com unless VANTAM later confirms another official notice channel.
The Client must keep contact details current. VANTAM may rely on the last email address or contact details provided by the Client unless VANTAM knows they are no longer valid.
Governing law and changes
Dutch law is intended to govern the contract. Mandatory consumer protections and mandatory jurisdiction rules remain unaffected.
VANTAM may create new Terms versions for future contracts. A new version applies to an existing accepted contract only where the law and the written agreement allow it.